The Other Phone configuration registers with Communication Manager as an off-site agent through a telephone and an IP connection. The telephone can be a PSTN telephone, a cellular telephone, or an extension on a local or remote switch. The Other Phone configuration uses an IP connection to connect to Communication Manager and a PSTN connection to make or receive calls.
Prerequisites
Network connection from a desktop computer running Avaya one-X Agent to Communication Manager.
Any telephone capable of receiving calls from Communication Manager.
Communication Manager connection, one user connection for signaling connection and the other for off-site use, one trunk connection, or for on-site use, an additional user connection.
Telephone extension number, password, and the Communication Manager server address.
Telephone numbers to be configured as Other Phone must be added on the Phone Numbers panel. Refer Adding a new phone number for information on adding phone numbers.
Use the Other Phone configuration when you are telecommuting and want to use Avaya one-X Agent from a remote location with a PSTN telephone connected to Communication Manager directly. You can configure the Other Phone setting either through the Login window or through the System Settings dialog box.
On the top bar, click System Options > System Settings.
In the System Settings dialog box, click Login.
In the Telephony tab:
Select the Enable automatic connection to Communication Manager option if you want the system to connect to Communication Manager automatically using the last successful registration.
In the Extension field, specify the telephone extension number if you want Communication Manager to identify your telephone extension number each time you log in to the system.
In the Password field, specify the password for the associated telephone extension number.
Select the CM Auto Answer Support Required option, if the extension has been administered on Communication Manager to support Auto Answer.
Select the Warn for Another User Logged in at Extension option, if you want the system to warn you if another agent has logged in using the same extension.
In the Server Address field, enter the IP address of Communication Manager.
From the User Type drop-down list, select the appropriate user.
In the Place and receive calls using drop-down field, select Other Phone.
In the Telephone at field, enter the telephone number you want to use for voice calls.
click OK to save the settings.
The system applies the new changes in the next login.
Example
The tutorial for this procedure does not show the configuration of User Type. Please refer to Telephony Login panel field descriptions for information on User Type.
